FAQs

 

Where are you located?

I am located in the Sola Salon Studios in Eastlake Village Marketplace. The address is 9140 Eastlake Parkway Studio #46, Chula Vista, California, 91914. I am in the same complex as Target.

How old do you start servicing?

Servicing starts at age 9 unless enrolled  in one of the Hair Retention Programs which starts at age 6.

 

Is a consultation required to be serviced?

A consultation is required after requesting your appointment for all new clients and clients who have not been serviced in more than 3 months. You will need to email photos of your hair in its natural state of all four angles (front, back, left side, right side). Also include any problem areas (thin, tender, etc.) along with additional photos showing those areas. 

How do I book an appointment or see current availability?

All appointments are scheduled via email (resemblemebyrobyn@gmail.com). When emailing please include the specific style you're interested in and when you would like to be serviced. Although specific openings can not be determined until emailing, you may visit theWelcome page. At the very bottom there is always an update on how far out we are currently booked and the earliest openings we have.

When does your calendar open?

The calendar opens for the upcoming month on the 15th of the current month. October calendar opens on September 15th. November calendar opens on October 15th. December calendar opens on November 15th. Unless you are booking to JUMP THE LINE.

What is a JUMP THE LINE appointment?

Starting September 15th, you will be able to book in advanced for November and December instead of waiting on month to month. There is a $100 deposit to secure a JUMP THE LINE appointment that is nonrefundable, nontransferable and does not go towards your service. This is a great option for those preparing for the end of the year holiday season. JUMP THE LINE appointments are booked through email at resemblemebyrobyn@gmail.com.

Is a deposit required?

Yes a $50 nonrefundable deposit is required to secure an appointment. The deposit does not go towards your service. You will receive a deposit link via PayPal that must be paid by 8pm the day the deposit link is sent for you to secure your appointment. You do not have to have a PayPal account to be able to pay. 

How do you accept payments?

Payments are accepted via Zelle (preferred), cash, or Apply Pay. Your final payment will be due at the end of your appointment. If you are paying through Zelle please have it set up within your mobile banking app before your appointment. If you are paying with cash, please have the exact amount you would like to pay. 

What is your refund policy?

All deposits and payments are non refundable once completed. 

What if there is a service I want but do not see it offered as a service?

Protective styles that are not advertised are not available. You are only able to get what is listed on the service list as an install.

Can I only purchase products online?

No. If you are local and would like to purchase products you may do so at your scheduled appointment OR you can purchase online and choose the local pick up option instead of shipping. If you choose local pickup, aftzerpurchasing you will receive an email to set up a time that works for both you and Robyn.

What is your rescheduling/cancellation policy?

You are able to transfer your deposit ONE time 72 hours prior to your appointment if your new desired appointment day is within 30 days of your currently scheduled appointment. If your appointment is cancelled within 72 hours of your scheduled appointment, your deposit will not qualify for the one time transfer.

 

After being 15 minutes late there is a $15 late fee. If we have not started your appointment 25 minutes after your scheduled time and you would still like to be serviced, another appointment will have to be scheduled and another deposit will be required.  

How should I prepare for my appointment?

For all protective styles, your hair must be at least 3 inches long unless you are receiving Micro Braids (see Micro Braids for details), Loc services or you are enrolled in one of our Hair Retention Programs ( see Hair Retention Programs tab). For all protective styles unless otherwise mentioned, please arrive with freshly washed, product free (with the exception of a heat protectant) and completely blown out hair. I should be able to easily comb through your hair from root to tip with a fine tooth comb. When catering to your crown I like to dedicate my time to you and you only. I ask that no one else is present when I am servicing you. If you like to arrive earlier than your scheduled time I ask that you wait in your car until your appointment time. I will meet you at the front door at the time of your appointment.

How do I contact if I have any other questions?

If none of your questions were answered on the site, send us an email at resemblemebyrobyn@gmail.com. Email is our only form of communication.